1. Data Controller Information
Guiza Media LLC is the data controller responsible for the processing of your personal information as described in this Privacy Policy. We are a digital marketing agency specializing in social media management, content creation, and organic growth consulting services.
Legal Name: Guiza Media LLC
Registered Address: 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, USA
Email: info@guizamedia.com
Website: https://guizamedia.com
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer using the contact information provided above. We are committed to responding to all privacy-related inquiries within 30 days.
2. Scope and Applicability
This Privacy Policy applies to all personal data collected, processed, and stored by Guiza Media LLC in connection with our services, including but not limited to:
- Our website at guizamedia.com and all subdomains
- Our social media management and content creation services
- Our organic growth consulting and strategy services
- Email communications, phone calls, and video conferences with clients and prospects
- Marketing materials, newsletters, and promotional communications
- Events, webinars, and workshops we host or participate in
- Any other business relationship or interaction with Guiza Media LLC
This policy applies regardless of how you access our services—whether through desktop computers, mobile devices, tablets, or any other technology. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
3. Information We Collect
We collect various types of information to provide and improve our services. The categories of personal data we may collect include:
3.1 Information You Provide Directly
- Identity Information: Full name, job title, company name, professional credentials
- Contact Information: Email address, phone number, business address, social media handles
- Business Information: Company size, industry, target audience, marketing goals, brand guidelines
- Content Preferences: Content style preferences, posting schedules, platform preferences
- Communications: Emails, messages, meeting notes, feedback, and survey responses
- Payment Information: Billing address, payment method details (processed securely through Stripe)
3.2 Information Collected Automatically
- Device Information: IP address, browser type and version, operating system, device type
- Usage Data: Pages visited, time spent on site, referral sources, click patterns
- Location Data: General geographic location derived from IP address
- Cookies and Tracking: See our Cookie Policy for detailed information
3.3 Information from Third Parties
- Social Media Platforms: Analytics data, engagement metrics, and audience insights from connected accounts
- Analytics Providers: Aggregated usage statistics and demographic information
- Public Sources: Business information available through public records and professional networks
- Referrals: Information provided by partners or clients who refer you to our services
4. How We Use Your Information
We use your personal data for the following legitimate business purposes:
4.1 Service Delivery
- Responding to inquiries and preparing customized proposals
- Delivering contracted social media management and content creation services
- Creating, scheduling, and publishing content on your behalf
- Monitoring engagement and community management
- Preparing performance reports and analytics dashboards
- Providing strategic consulting and optimization recommendations
4.2 Business Operations
- Processing payments and maintaining financial records
- Managing client accounts and project workflows
- Improving our services based on client feedback and usage patterns
- Training our team to better serve your needs
- Ensuring the security and integrity of our systems
4.3 Communications
- Sending project updates and status reports
- Sharing industry insights, tips, and educational content (with consent)
- Inviting you to events, webinars, or special offers (with consent)
- Requesting feedback to improve our services
4.4 Legal Compliance
- Complying with applicable laws, regulations, and legal processes
- Responding to lawful requests from public authorities
- Protecting our rights, privacy, safety, or property
- Preventing fraud, abuse, or unauthorized use of our services
5. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Service delivery and contract performance | Performance of a contract (Article 6(1)(b) GDPR) |
| Marketing communications (existing customers) | Legitimate interest (Article 6(1)(f) GDPR) |
| Marketing communications (prospects) | Consent (Article 6(1)(a) GDPR) |
| Analytics and service improvement | Consent (Article 6(1)(a) GDPR) |
| Legal compliance and fraud prevention | Legal obligation (Article 6(1)(c) GDPR) |
| Payment processing | Performance of a contract (Article 6(1)(b) GDPR) |
Where we rely on your consent, you have the right to withdraw consent at any time by contacting us or using the unsubscribe links in our communications. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
7. International Data Transfers
Guiza Media LLC is based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
For transfers of personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to the United States, we implement appropriate safeguards:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- EU-US Data Privacy Framework certification (where applicable)
- Adequate protection through service provider certifications
We ensure that any international transfers comply with applicable data protection laws and that your data receives an adequate level of protection comparable to the protection it would receive in your home jurisdiction.
8. Data Retention Periods
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
| Data Category | Retention Period |
|---|---|
| Client account information | Duration of contract + 7 years (tax records) |
| Marketing communications data | Until unsubscribe + 2 years |
| Website analytics data | 26 months (Google Analytics default) |
| Contact form submissions | 2 years or until request deletion |
| Cookie consent records | 1 year |
When we no longer need your personal data, we will securely delete or anonymize it in accordance with our data retention policies.
9. Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
9.1 GDPR Rights (EEA/UK Residents)
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure ("Right to be Forgotten"): Request deletion of your data
- Right to Restrict Processing: Request limitation on how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or direct marketing
- Right to Withdraw Consent: Withdraw consent at any time
- Right to Lodge a Complaint: File a complaint with a supervisory authority
9.2 CCPA Rights (California Residents)
- Right to Know: Request disclosure of categories and specific pieces of personal information collected
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: Opt-out of the sale of personal information (note: we do not sell personal information)
- Right to Non-Discrimination: Exercise your rights without receiving discriminatory treatment
9.3 How to Exercise Your Rights
To exercise any of these rights, please contact us at info@guizamedia.com with the subject line "Privacy Rights Request." We will respond within 30 days of receiving your request. We may need to verify your identity before processing your request.
10. Data Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:
10.1 Technical Safeguards
- Encryption of data in transit using TLS 1.3
- Encryption of sensitive data at rest
- Secure authentication and access controls
- Regular security assessments and penetration testing
- Automated backup and disaster recovery systems
- Web Application Firewall (WAF) protection
10.2 Organizational Measures
- Employee training on data protection and security
- Role-based access controls (least privilege principle)
- Confidentiality agreements with all team members
- Vendor security assessments before engagement
- Incident response and breach notification procedures
10.3 Data Breach Notification
In the unlikely event of a personal data breach, we will notify affected individuals and relevant supervisory authorities within 72 hours of becoming aware of the breach, as required by applicable law.
11. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take immediate steps to delete such information from our records.
If you believe that a child under 16 may have provided us with personal information, please contact us immediately at info@guizamedia.com so we can take appropriate action.
12. Marketing Communications
We may send you marketing communications about our services, industry insights, and special offers if:
- You have given us explicit consent (for non-customers)
- You are an existing customer and the communications relate to similar products or services
All marketing emails include an unsubscribe link that allows you to opt-out at any time. You can also update your communication preferences by contacting us directly.
Even if you opt out of marketing communications, we will still send you transactional messages related to your account and the services we provide.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:
- Post the updated policy on this page with a revised "Last Updated" date
- Notify you via email if you have an active account with us
- Display a prominent notice on our website for a reasonable period
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.
15. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Attn: Data Protection Officer
1209 Mountain Road Pl NE Ste N
Albuquerque, NM 87110
United States
Email: info@guizamedia.com
Website: https://guizamedia.com
For EU residents, you also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your personal data in accordance with applicable law.